Ipod Support News

• iPhone and iPod touch: Disabling digital camera notification in Windows XP

  This document is for Windows XP. Click the appropriate link below if you have a different operating system. Windows Vista or Windows 7 Mac OS X When the iPhone or iPod touch is connected to Windows XP, a dialog is presented with choices for connecting as a digital camera and working with the digital pictures stored on the device. This is the default behavior under Windows XP for digital imaging devices. Windows provides a way to disable this notification on a per-device basis.

• iPod Hi-Fi: Frequently Asked Questions (FAQ)

  Learn the answers to some of the frequently asked questions (FAQ) regarding iPod Hi-Fi.

• iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

  When drivers required by a PC's USB interface are not installed correctly or are out of date, an iPhone or iPod connected to this computer may not be recognized properly. One or more of the following may occur: Device does not appear in iTunes Device cannot be restored in iTunes An exclamation point appears next to the device's entry in Device Manager iPod screen does not display "Do Not Disconnect" screen when connected to the computer (does not apply to iPhone and iPod touch) iPod is not recognized as a disk in My Computer (does not apply to iPhone and iPod touch) Products affected iPhone, iPod touch, and iPod (all models) Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7  

• iPod nano (5th generation): How to copy your recorded videos to a PC

  You can copy your recorded video on iPod nano (5th generation) to your Windows PC for viewing and backup. Note: This article discusses copying recorded videos to a PC. See this article if you are using a Mac.

• VoiceOver Kit for iPod

  Enabling VoiceOver for iPod allows you to hear the names of songs, artists, and playlists spoken when listening to content on your iPod. If you have the Apple Earphones with Remote and Mic or the In-Ear Headphones with Remote and Mic, you can also use VoiceOver to navigate playlists. To learn how to install and set up VoiceOver Kit for compatible iPods, please see: iPod shuffle: Enabling and updating VoiceOver iPod nano: Enabling and updating VoiceOver

• Update and restore alert messages on iPhone and iPod touch

  When you are trying to update or restore your iPhone or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch: The alert message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 14, -18, 19, 20, 21, 23, 28, -48, -50, 1002, 1011, 1013, 1015, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 1639, 2009, 3004, 3013, 3014, 3015, 9807, -9808, 9844.

• MobileMe: About visiting me.com on an iPhone or iPod touch

  When you visit me.com via Safari on an iPhone or iPod touch, the experience is different than when you use a web browser on a computer.

• iPod nano (5th generation): How to copy your recorded videos to a Mac

  You can copy your recorded videos from iPod nano (5th generation) to your Mac using iPhoto or iMovie to view, edit, or share. Note: This article discusses copying recorded videos to a Mac. See this article if you are using a PC.

• iPod touch: Wi-Fi Information and Settings

  Learn about Wi-Fi information and settings for iPod touch.

• iPhone and iPod touch: What to do when applications close unexpectedly while in use

  Applications on iPhone or iPod touch may close unexpectedly because the device has begun to run low on application memory. This does not mean there is too much data stored on the device, but simply means that it is running too many memory-intensive tasks. Some examples of this issue: If you have many Safari web pages open on your iPhone or iPod touch, Safari may close and the iPhone or iPod touch will go back to the Home screen (where it shows all the application icons). When listening to music or podcasts, watch video, etc. playback may stop and the device may return to the Home screen. While using Safari or Maps and listening to music or podcasts, iPod audio playback may stop. Applications purchased from the App Store quit immediately after you tap them.  

• iPod shuffle troubleshooting and service FAQ

  Having trouble with your iPod shuffle? This collection of troubleshooting steps and links to helpful articles may be just what you need to resolve your issue. If, after trying all the appropriate troubleshooting suggestions, you still haven't resolved your issue, you can request service for your iPod shuffle online.

• iPhone and iPod touch: Troubleshooting touchscreen response

  Your iPhone or iPod touch may experience one of the following symptoms: Multi-Touch display (or touchscreen) does not respond Portions of the Multi-Touch display do not respond Multi-Touch display is very slow to respond

• Accurately determine your iPod battery life

  If you feel you aren't getting the most out of your iPod battery, perform the simple test below before considering battery service or replacement. This test will help you determine how much life (playback time) you are truly getting from your battery. You may find that all you need to do to increase your battery’s performance is to follow the guidelines on the iPod battery website. Notes:   With iPod models that have multiple applications or an internal speaker, using more than one application or playing audio through the speaker will reduce the playback times listed in the table below. The iPod battery indicator shows approximately how much charge is left in the battery.  Click here for more information about the battery indicator.

• iPhone and iPod touch: Unable to import photos and device not recognized as a camera

  Your iPhone or iPod touch can be recognized as a camera so that you can import images to your computer. In some cases, the iPhone may not be recognized as a camera. The steps below may resolve the issue.

• iPhone and iPod touch: Unknown error containing '0xE' when connecting

  When attempting to connect iPhone or iPod touch, you may see one or more of the following error messages: iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065) iTunes could not connect to this iPhone because an unknown error occurred (0xE800000a) iTunes could not connect to this iPhone because an unknown error occurred (0xE800006b) iTunes could not connect to this iPhone because an unknown error occurred (0xE8000001) Alternatively, the error may be the same as above but end with a different number. The following steps may resolve the issue.

• iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

  When using a Wi-Fi network with your iPhone or iPod touch, you may occasionally encounter the following issues: Unable to locate a nearby Wi-Fi network Weak or low Wi-Fi signal strength Unable to access the Internet This article outlines basic troubleshooting tips and techniques for Wi-Fi on the iPhone and iPod touch. For information on enabling or configuring a Wi-Fi connection, see the iPhone User Guide or iPod touch User Guide. Note: The features and troubleshooting steps below may not be applicable to devices sold in certain countries, including China. Please see iPhone or iPod touch technical specifications and this article for more information.

• Overview of syncing iPhone or iPod touch with your computer

  This article gives an overview of how to set up iPhone or iPod touch to sync with your computer, and where to get additional information. When you connect iPhone or iPod touch to your computer, items are automatically synced according to your preferences set in iTunes. You can, for example, enter phone numbers and addresses of friends and family members on your computer, connect iPhone or iPod touch to sync, then unplug iPhone or iPod touch and tap a friend's name on the touchscreen to call. You can sync Contacts—names, phone numbers, addresses, email addresses, and so on Calendars—appointments and events Notes (sync with Mac OS X Mail or Microsoft Outlook)* Web bookmarks Music and audiobooks Photos Podcasts Movies and TV shows Applications Ringtones (iPhone only) iTunes U content * Syncing is over USB only and on a Mac requires Mac OS X 10.5.7 or later. You only need to set which items are synced in iTunes on your computer once. After that, just connect iPhone or iPod touch to start a sync. Contacts, calendars, notes, and bookmarks are synced from (or to) your computer, so if you add, change, or delete them on iPhone or iPod touch, they are changed on your computer, and vice versa. You can also sync contacts with your Yahoo! or Google Address Book. Email account settings (on iPhone only), music, movies, TV shows, podcasts, and photos are synced one-way, from your computer to iPhone (though you can import photos taken with iPhone to your computer). If you like, you can set iPhone or iPod touch to sync with only a portion of what's on your computer. For example, you might want to sync only a group of contacts from your address book, or you may want to sync only songs from certain playlists so you don't fill up iPhone or iPod touch with all your music.

• iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  If an iPhone or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted. If AMDS cannot be restarted, you may need to remove and reinstall the service. This document is for Windows XP, Windows Vista, and Windows 7. If you have a Mac, follow the steps in this document.

• Troubleshooting iPhone and iPod touch contact and calendar syncing via USB on Windows

  If you're having difficulty syncing your contacts or calendars to iPhone or iPod touch with iTunes for Windows via USB, this article can help. Note that this article does not apply to wireless syncing with Exchange ActiveSync or MobileMe.

• iPod appears in Windows but not in iTunes

  This document is for Windows users. See the following articles if you have: A Mac An iPod touch An iPhone An iPod nano (5th generation)—and you see an error message in iTunes when you connect the device If you see your iPod in My Computer, but not in iTunes under Devices, try the following solutions starting at the top and work your way through the steps until your iTunes recognizes your iPod. Important: If you do not see iPod in My Computer, refer to iPod missing in "My Computer" or in iTunes for Windows.

• iPhone and iPod touch: How to configure Exchange Mail settings to increase or reduce the amount of emails displayed on the device

  When Microsoft Exchange mail is configured on iPhone or iPod touch, the default setting for "Mail days to sync" is set to 3 days.

• iPod: How to find the serial number

  This article describes ways to find your iPod serial number. The content of this document also applies to iPod shuffle; however, see iPod shuffle: How to find the serial number for information on how to locate iPod shuffle's serial number on the device.

• Syncing music to iPod or iPhone

  iTunes includes several options to automatically or manually sync music to your iPhone, iPod, iPod classic, iPod nano, iPod shuffle (3rd generation), iPod mini or iPod touch. If you are using an iPod shuffle, learn how to sync music to it in this article.

• How much content will fit on my iPod or iPhone?

  Several factors affect how much content will fit on an iPod or iPhone.

• iPod: Recording voice memos

  iPod nano (5th generation) has a built-in mic to record voice memos. Other iPod models can record voice memos using an optional Apple iPod Earphone or supported third-party iPod-compatible microphone available for purchase at http://store.apple.com/us/browse/home/shop_ipod. With this accessory, you can store voice memos on your iPod and transfer them to your computer. Note: If you have questions about recording voice memos using an iPod touch, see the appropriate iPod touch User Guide.

• iPod nano (5th generation): Error message saying that iPod 'could not be identified properly'

  An error message may appear when connecting an iPod nano (5th generation) to iTunes for Windows: "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again." If your iPod doesn't appear in iTunes but you don't see this error message, refer to one of these two articles instead: The iPod appears as a storage device in Windows The iPod does not appear as a storage device in Windows

• iPhone and iPod touch: Mail may unexpectedly quit if webmail account settings are synced

  One or more of the following may occur: Mail app unexpectedly quits when trying to access mail or iPhone or iPod touch displays "Home" screen when trying to access mail or Mail account on the iPhone or iPod touch shows blank account title/description in Settings > Mail, Contacts, Calendars screen as shown here:  

• iPhone and iPod touch: Third-party headsets, headphones, and car kits

  You can also use iPhone with other Bluetooth headsets and Bluetooth stereo headphones. If your car has a Bluetooth car kit, you can talk in your car hands-free without using a headset.

• Podcasting Frequently Asked Questions (FAQ)

  General podcast questions

• iPhone and iPod touch: About backups

  iTunes can create backups of settings and certain other information on iPhone and iPod touch. You can use a backup to restore this information to your iPhone or iPod touch after a software restore or update, or to transfer information to a different device. Backups can be deleted from iTunes using the steps below. For information about how to back up your media in your iTunes library to a CD or DVD, refer to How to back up your media in iTunes.

• Enabling Spoken Menus on iPod nano

  iPod nano (5th generation) and iPod nano (4th generation) include the ability to speak the name of selected menus in iPod software using the text-to-speech capability built into or installed into Mac OS X or Windows. Voices should be SAPI-compliant for Windows or Speech Manager-compliant for Mac OS X (see note below). For more information about accessibility for Apple products, visit www.apple.com/accessibility.

• Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003 or 2007

  When syncing contacts, calendars, or notes from Microsoft Outlook, there can be issues that prevent syncing from completing as expected. Many of the issues can be resolved with the steps in these articles: Troubleshooting iPhone and iPod touch contact and calendar syncing via USB on Windows MobileMe: Troubleshooting Windows syncing If you haven't followed the steps in the appropriate article above please do so. This article provides additional steps that may allow you to sync or detemine why you are unable to sync.

• iTunes Store: Where can I download and sync my purchases?

  You can download or transfer content you purchase from the iTunes Store to various Apple products. The content you can download may vary depending on which Apple product you use to make your purchase. Access to your content may also vary depending on which Apple product was used to make your purchase. For example, purchases you make using your computer must be completely downloaded to your computer before you can sync the item to your iPhone, iPod, or Apple TV. Please review the following tables for specific information on downloading and syncing purchases.  

• iPod's click wheel is unresponsive after waking from sleep

  iPod doesn't respond or seems unresponsive when you wake it from sleep while turning off the Hold switch.

• iPhone and iPod touch: Understanding Location Services

  This article gives an overview of the different location services an iPhone and iPod touch can use to determine your location. For information on using Location Services to track your location in Maps and other applications, see the iPhone User Guide or iPod touch User Guide.

• iPhone and iPod touch: Applications unexpectedly quit after entering the '?' character

  When entering the "?" character using the Kana keyboard on an iPhone or iPod touch, the application in use unexpectedly quits.

• About the security content of iPhone OS 3.1.3 and iPhone OS 3.1.3 for iPod touch

  This document describes the security content of iPhone OS 3.1.3 and iPhone OS 3.1.3 for iPod touch. For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website. For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key." Where possible, CVE IDs are used to reference the vulnerabilities for further information. To learn about other Security Updates, see "Apple Security Updates."